Refund policy
Returns and Exchanges
If you receive a defective item or an item different from your order, please contact us within 7 days of delivery.
Once confirmed, we will either exchange it for a new product or issue a refund.
Please note that we do not accept returns or exchanges due to customer reasons (e.g., order mistakes, different from what was expected) as a general rule. Thank you for your understanding.
Cases Where Returns/Exchanges Cannot Be Accepted
We are unable to accept returns or exchanges in the following cases:
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More than 8 days have passed since the product arrived
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The product has been opened or used
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The product has been soiled or damaged due to customer handling
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The item was purchased during a campaign or sale
Refunds
After the returned item is confirmed, we will process your refund to your designated account or original payment method within 7 business days, in principle.
Details regarding the refund method and timing will be provided individually.
Return & Exchange Contact Information
IMC Co., Ltd.
MK Kojimachi Building 2F, 4-2-1 Kojimachi, Chiyoda-ku, Tokyo 102-0083, Japan
Phone: 03-6261-6218
Email: info@imc-health-store.jp
(Business hours: Weekdays 10:00 AM – 5:00 PM)